Frequently asked questions


After entering your shipping and billing addresses, you will be taken to the shipping method page where you will see the shipping company and fee which is currently free and the delivery time. Please click on the "Continue" button to fill the order form where you input your credit card or PayPal data. Please click on the "Submit Your Order" button to complete your order.

You will receive an automated mail informing you that we have received your order. We will update you with the shipping details in 1-3 business days.

We accept payment by PayPal, Visa, Mastercard, Amex, as well as by international money orders in US currency, bank drafts and corporate checks.

You may completely cancel, add items to or take out items from your order until we ship your package which is usually in 1-3 business days. We charge your credit card only at time of the actual delivery of your package to the shipping company.

Customer satisfaction is our top priority. You may return any item to our warehouse in the US for a 100% money back refund within a period of thirty (30) days from the date of receipt (except the cost of return shipping). Instead of returning the item for a full refund, you also have the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., you be entitled to a full refund.

If you decide to return an item, please first send an e-mail to us at info@kilimpillow.com and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.

We ship all packages fully insured against damage and loss. If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.

We do not accept returns for custom pillow unless they are damaged during shipment. We charge 25% of the amount when we start the production and charge the rest after we send you a picture of the finished pillow and have your approval. If you do not like the result, you may cancel your order at this point and we return any amount back to your credit card.

We ship via UPS AIR and MNG and deliveries are usually made in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa. Please let us know if you want to upgrade to 2-3 days delivery. All items are fully insured against damage and loss.

We currently ship free worldwide.

UPS (United Parcel Service) and MNG usually deliver in 4-6 business days to all locations in USA and Europe, and in 5-7 days to Australia, New Zealand and most of Asia, Latin America and Africa. Please let us know you to upgrade faster delivery.

We have classified our carpet and kilim pillows into various age categories. Where these categories are concerned, we use the known provenance of the item (where available) as well as our own appraisal skills, developed over our 32 + years’ experience and in collaboration with other experts, to estimate the age of the original textile. Color, design elements and motifs, the construction techniques, the types of dyes used, the “feel” (handle) of the piece, the materials used, the abrash (color mellowing or change over time) and many other considerations combine to estimate the age of a carpet or kilim. Our pillows are cut from these textiles.

Below is an explanation of the age classifications we use on this website.

  • New: 0 to 10 years old
  • Aged: 10 to 40 years old
  • Vintage: 40 to 90 years old
  • Antique: over 90 years old

A very popular style in our extensive range is the Vintage Over-dyed Carpet pillow. These pillows are very much sought after due to their unique visual appeal and contemporary color pallet.

Each over-dyed carpet pillow in our range is unique. We personally travel throughout Turkey, Iran and other Middle Eastern countries to select vintage carpets which are suitable for upcycling as over-dyed carpet pillows, considering the quality of original workmanship and materials, appeal of designs and motifs and colors suitable for re-dying.

We take great care to prepare each carpet pillow and personally oversee each stage of the process. Firstly, we select suitable pieces and carefully hand-wash to remove and residual dirt. Next, the pile on each piece is sheared to a uniform depth and then the whole carpet is neutralized before being immersed in a dye bath to create a carpet pillow which features many shades and hues of the main color.

Kilim Patchwork pillows are constructed from flat weave rugs from which smaller pieces are cut from different kilims and sewn together to create a larger piece. Each patchwork pillow in our range is one-of-a-kind, being constructed from genuine Aged and Vintage Turkish Kilims.

Pillows made from hand-made Carpets and Kilims are very sturdy and resilient and, with the correct maintenance, will last for many years and can be passed from generation to generation.

Should you have liquid spillage or other localized marking, you should attend to these as soon as possible. Always use clean, chemical free cloths to “dab” or “soak up” the stain from the top and bottom of the pillow. Never rub the surfaces of the pillow as this may damage the fibers and spread the stain.

We guarantee to send you the item you select at the time of purchase. Please ensure you closely examine all photographs and written descriptions and check that the size is appropriate for your space or needs before ordering.

We take great care to photograph all of our website items in natural light and do not enhance these images with photo editing programs. However, different devices (especially phones and tablets) and different computer monitor settings and resolutions may affect the appearance of the colors you see.

If you have any questions, we are happy to provide additional information and photographs for your consideration prior to purchase.

We are happy to work with all customers to produce the pillow they require.

Contact us to discuss.

Shopping Cart

Close
Your Shopping Cart is empty